Packaging Guide

Returning TV’s and other large items

In the unlikely event you need to return your item, please follow this guide to see how to properly package your item to prevent damage in transportation. We recommend using the original packaging or bubble wrap to secure the item, please note, suitable packaging can be supplied from us at an additional charge.


1. Protect the corners

To prevent excessive movement, please make sure all four corners are covered with the original polystyrene packing or a thick layer of bubble wrap. Also please remove any stands and store these separately in the box facing away from the screen.


2. Cover in bubble wrap

All sides of the item should be double bubble wrapped to close any gaps and ensuring a secure fit in the box. Any extruding parts such as power plugs or securing bolts should also be covered with bubble wrap and placed behind the TV away from the screen.


3. Box item

Once the item is adequately packaged, it needs to be placed in the original box, or a box of similar size. Boxes must be stood upright at all times. Ensure there is no movement in the box. If TV is in a plain box that does not show it is a TV, please mark 'This way up' on the side of the box.


4. Label and Tape up

All boxes must be securely taped on the top AND bottom to prevent the item falling out or parts going missing. All parts are to be returned with the item. If you have any queries regarding packaging your item, please don't hesitate to contact our customer support line on 08456 888822.

Returning Small Items

In the unlikely event you need to return your item, please follow this guide to see how to properly package the product for return, to prevent damage in transportation. We recommend using the original packaging or bubble wrap to secure the item, please note, suitable packaging can be supplied from us at an additional charge.


1. Cover in bubble wrap

To prevent excessive movement, please make sure all sides of the product are covered in bubble wrap. Any additional parts should be wrapped separately in bubble wrap also, and taped.


2. Box item

Once the product is adequately protected, it needs to be boxed. We recommend using the box originally supplied with the item, or a box of similar size.


3. Secure item in box

The item needs to fit inside the box, ensuring the bubble wrap secures the box from any movement. Be sure the packing is not too tight as this could split the box.


4. Label and tape up

Tape up the top AND bottom of the box. If you have any more questions please don't hesitate to contact our customer service team on 08456 888822


*We would always advise using a courier who will also provide insurance cover just in case any damages occur during transit.