About Us

About Dealbuyer

Dealbuyer (UK) Ltd is an independent UK-based retailer specialising in new, open-box, and professionally refurbished products. Our goal is to make trusted brands more affordable while maintaining clear quality standards and transparent service.

We work directly with authorised distributors, excess inventory channels, and refurbishment partners to source genuine products at competitive prices. Every item we sell is inspected, graded, and accurately described so customers can make informed purchasing decisions.

Our Experience

We have hands-on experience sourcing, assessing, and reselling consumer products across multiple categories. Our team understands product lifecycles, packaging standards, grading criteria, and customer expectations — particularly when it comes to refurbished and open-box goods.

We do not simply resell returned items. Products listed as refurbished undergo inspection and testing to ensure they meet functional standards before being offered for sale.

Product Conditions Explained

We believe transparency builds trust. That’s why every listing clearly states the condition:

  • Brand New – Factory sealed and unused.
  • New – Open Box – Packaging opened but product remains unused or in excellent condition.
  • Refurbished – Professionally tested, inspected, and restored to full working order. Cosmetic condition may vary and is clearly stated.

We never intentionally misrepresent product condition, and we provide clear descriptions so customers know exactly what they are buying.

Brand Transparency & Ownership

Dealbuyer is an independent retailer. We are not affiliated with, endorsed by, or officially connected to the majority of the third-party brands we sell, unless explicitly stated.

However, we are the registered owners of the Otek and Whitemoore brands. These brands are developed, managed, and distributed directly by Dealbuyer.

All trademarks, product names, and brand names mentioned on our website remain the property of their respective owners.

Shipping & Fulfilment Standards

We aim to dispatch orders quickly and reliably from the UK.

  • Free UK delivery in 2–5 working days
  • Next day delivery available for £2.99
  • Oversized item delivery (where applicable) for £9.99 on a 2–5 day service

Orders placed before 4pm (Monday–Friday) are typically dispatched the same working day. Tracking details are provided upon shipment.

Full delivery information can be found in our Shipping Policy.

Compliance & Customer Protection

Dealbuyer (UK) Ltd operates in accordance with UK consumer law and data protection regulations. We maintain clear policies covering shipping, returns, privacy, and terms of sale so customers can shop with confidence.

We use secure checkout systems and trusted payment processors to protect customer transactions.

Our Commitment to Customers

We understand that buying refurbished or open-box products requires trust. That’s why we prioritise:

  • Accurate product descriptions
  • Clear condition grading
  • Transparent pricing
  • Responsive customer support
  • Secure and reliable fulfilment

Our aim is simple: deliver genuine products at fair prices with straightforward service.

If you have any questions about a product, grading, shipping, or returns, our customer support team is here to help.